FAQ's or Frequently Asked Questions and Policies

For transportation to and from the airport, please click on Airport Transportation.

1.   What are your policies regarding rentals?
2.   Your rates are the best I've found by far...how do you do it?
3.   Do you accept Credit Card payments?
4.   Is Internet access available at Villa del Arco?
5.   Are there hair dryers in the Suites?
6.   Is the water at Villa del Arco safe to drink?
7.   What's the electric current at Villa del Arco?
8.   Are passports required to visit Mexico?
9.   What are the regulations for children under 18 years old traveling to Mexico?
10. Does Villa del Arco have an on-site nurse or Doctor?
11. Is tipping required at Villa del Arco?
12. Are safe deposit boxes available?
13. How can I get more information about Cabo San Lucas and the Los Cabos area?
14. What is there to do at the resort and what kind of activities are there?
15. What are the details on the resorts Spa and Fitness Center?
16. What is the "All Inclusive" meal plan?
17. What is the Kids Club and how does it work?
18. What is the Resort address and phone/fax number?

1. What are your policies regarding rentals?
• Guests may check-in to Villa del Arco any day of the week.
• Room occupancy beyond maximum allowed per suite subject to additional charge.
• Payment options: Travelers check, Personal/Business Check, Cashier's/Registered Check or Money Order. We also accept VISA, MasterCard, & Discover Card.
• Rental payments are required in full & in advance in order to hold a reservation as active
• Cancellations: Specific terms and conditions may vary based on each individual reservation type and room class and those terms and conditions will be spelled out and will require your acknowledgement during the booking process. 
• Promotions occasionally made available such as complimentary breakfast, food and beverage coupons/credits, etc and/or the all-inclusive meal plan option or package are the sole responsibility of the resort management to fulfill and subject to their terms and conditions.
If you have questions or concerns about how these promotions work, please ask prior to booking or check with the resort directly.

• Policies are subject to change without notice and you are encouraged to check back often for updates and review specific terms and conditions when booking. . [Top]

2. Your rates are the best I've found by far...how do you do it?
For more than a decade now we've been helping guests just like you save hundreds...sometimes thousands of dollars on their resort accommodations. And although we are often confused with a direct booking service like those you would find with a hotel, there are significant differences. Unlike a booking service that has direct access to the resort accommodations and books them to the general public at market rates, our availability is made up of timeshare owner weeks that the owners have chosen to rent rather than use, and at a fraction of the regular resort rates. The rooms aren't any different...the only difference is the price you pay. You get the same great accommodations you would through any other source, you'll save thousands doing it, PLUS you will have unique advantages of traveling as the guest of an owner, including the following...

- Full use of all resort amenities.
- Daily maid service is included.
- All rooms, regardless of who they are booked through, are assigned at check-in. But as the guest of an owner, you'll have priority over other online bookings with regards to view and location.
- Personal advice! We live in Cabo part time. We provide our guests with comprehensive restaurant reviews, insider information and activities recommendations to help you save time and money and get the most out of your vacation. 

Your reservation through us is secured with a resort generated confirmation, which we email to you upon payment.   [Top]

3. Do you accept credit card payments?                           We accept VisaWe accept Master CardWe accept Discover Card
We accept VISA, MasterCard & Discover Card.  [Top]

4. Is Internet access available at Villa del Arco?
Yes, Wireless internet access will be available at a daily charge of $10 typically, plus tax.  [Top]

5. Are there hair dryers in the Suites?
Yes, each suite comes equipped with a hair dryer.  [Top]

6. Is the water at Villa del Arco safe to drink?
Yes. Villa del Arco will have its own water purification plant. The purified tap water flows through the faucets in all the Suites.  [Top]

7. What's the electric current at Villa del Arco?
The electrical outlets are 120 V and 60 Hz. Both 2 and 3 prong plugs are OK to use.  [Top]

8. Are passports required to visit Mexico?
 U.S. citizens traveling to Canada, Mexico, the Caribbean, and Bermuda who have applied for but not yet received passports can nevertheless temporarily enter and depart from the United States by air with a government issued photo identification and Department of State official proof of application for a passport through September 30, 2007. Official proof of a U.S. passport application is required and can be obtained at http://travel.state.gov/ .
  Married women also need to take either their marriage license or affidavit of same to verify their name change from the name shown on the birth certificate.
  U.S. citizens boarding flights to Mexico should be prepared to present one of these documents as proof of U.S. citizenship, along with photo identification. Driver's permits, voter registration cards, affidavits and similar documents are not sufficient to prove citizenship for readmission into the United States. For complete information check with your airline or visit the U.S. Department of State Website.  [Top]

9. What are the regulations for children under 18 years old traveling to Mexico?
IMPORTANT! If you are a lone parent or will be traveling with your children but without your spouse, or you are under 18 years old traveling alone, special paperwork is required.
• If you are a single parent, or if your spouse will not be traveling with you and your children for whatever reason, you must get a notarized letter from the absent parent, giving consent for the child or children to be traveling with one parent absent.
• If you are a widow or widower, you will need to write a letter to explain this and get it and a copy of the death certificate notarized. Carry both of these documents with you when you travel.
• If you are estranged from your spouse, and you are the legal guardian of your child/children, you can take a copy of the court order (original only, no copies) with you, and this will suffice to get into Mexico.
• If you are under 18 years old and want to travel to Mexico without your parents, you will need to carry with you a notarized letter of consent signed by both parents.
• For more information check with your airline or visit the U.S. Department of State Website.  [Top]

10. Does Villa del Arco have an on-site nurse or Doctor?
There are several Doctor's clinics located close by the resort.  [Top]

11. Is tipping required at Villa del Arco?
Tips for resort staff are not required, but they work hard to make your stay a pleasant one and gratuities are very much appreciated.  [Top]

12. Are safe deposit boxes available?
Yes, each suite is equipped with a safe.  [Top]

13. How can I get more information about Cabo San Lucas and area?
Please go to our Contact Us page.  [Top]

14. What is there do to at the resort? Are there activities, etc?

Resort Activities: When it comes to resort activities, feel free to do as little or as much
as you want. Relax in our beach side Jacuzzi or let the activities staff
 keep you entertained! We also offer a wide range of theme nights
daily. The below is a list of activities that the resort offers.

Please ask the front desk for an activity schedule upon arrival.  

Water Aerobics

Shows

Paddle Board Tour

Water Volleyball

Bingo

Mexican Fiesta

Beach Volleyball

Family Fun Nights

Fitness Center*

Stretching

Latin Dance Lessons

Kayak Tour

Incredible Spa

Video Gaming Center

Pool Aerobics

   [Top]

15. What can you tell me about this amazing "Desert Spa" I keep hearing about?

The Desert Spa and Fitness Center includes 31,000 square feet of tranquility making it the largest spa and wellness facility in the state of Baja California Sur. It has the most advanced leading hydrotherapy and relaxation spaces available, along with the friendliest and most accommodating professional staff. The adjoined fitness center is 4,500 square feet making it unique in its ample size and quantity of equipment.

This exclusive wellness facility offers its guests a multitude of services and treatments to achieve ultimate relaxation and health. These include but are not limited to: Baja inspired body treatments and facials, signature massages, trademark foot and hand care, romantic adventures, group exercise classes, personal training and more.

Please click here for a menu of Spa services and price list

GENERAL INFORMATION
·
   Room charge and all major credit cards are accepted as a form of payment at the Desert Spa. As a company policy, cash is not accepted as a form of payment.
·
   We request the courtesy of a six hour notice in the event you need to reschedule or cancel your appointment. Otherwise you will be responsible for 50% of the treatment charge.
·
  The hotel will not be responsible for any lost or stolen objects during your visit to the Desert Spa. We strongly recommend that you do not bring valuables with you to the facility.
·
    Fitness Center facilities are only available for those 16 years of age and older.

HOURS OF OPERATION
Spa
 – 8:00 AM to 8:00 PM Monday through Sunday
Fitness Center – 7:00 AM to 8:00 PM Monday through Sunday
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16. What is the "All Inclusive " (AI) Meal Plan and how can I make it work for me?

ALL- INCLUSIVE MEAL PLAN
If you are looking for more dining and bar hopping flexibility rent your room ONLY and the  Meal Plan can be purchased at the Resort directly when you get there - $105 per adult per day. 3 day minimum. You can add days as you go or head downtown once you've had a few days to chill. Kids 4-12 Half Price

The "All Inclusive" meal plan can be purchased at the resort at any time or may be included or "packaged" with your accommodations. Our best rates usually exclude the meal plan and give you the choice of adding the all inclusive days you want to your stay, often at a price well below the "packaged" rate. The resort is walking distance to all the unique and fantastic bars and restaurants of Cabo so get out there at some point during your stay and enjoy the culture and support the locals, even if you are on the all inclusive! Below you will find the most current information we have, but you should check with the resort front desk directly for specifics as they control what is on the plan and how it works. The plan may not include some items, like specialty steaks and shrimp/lobster, premium liquors, etc but does offer discounts on these items. Menu items included and not included in the meal plan are clearly designated on menus. There are a couple of ways to participate in the all inclusive meal plan...you can purchase it as a "bundled" or "packaged" rate online through one of the online booking engines, typically at much higher rates than our rates, or you can take advantage our our incredible "room only" rates and buy the All Inclusive (AI) when you get to the resort. The advantages of buying it at the resort are threefold:

1) You can choose to get the AI and pay for just the days you want (see terms below).
2) By getting the days you want (or not doing it at all) you really broaden your choices to enjoy all the incredible restaurants and bars in town and on the resorts beach. The is a WalMart grocery store and Costco nearby too and full kitchen in most suites.
3) With our incredible rates you can get the AI like you really want it and literally save thousands over the online packaged rates.

The “Villa Group Meal Plan” includes the following:

·        
Breakfast, Lunch and Dinner at the restaurants in Villa del Arco and Villa del Palmar.
·        
A variety of selected Liquors, Beers, Cocktails, Soft drinks, at the bars and restaurants at Villa del Arco and Villa del Palmar plus snacks and drinks around the pool and on the beach.
·        
Daily Theme Show Nights. Reservations are strongly suggested at Villa del Palmar Lobby.
·        
Non – Motorized Water sports.
·        
Beach and Pool activities; schedules are available at the Concierge desk.
·        
Unlimited use of the Gym
·         Taxes.

Please refer to the All-Inclusive information list you are given upon arrival at the resort for full details which are subject to change at any time.
 

LIST OF RESTAURANTS AND BARS INCLUDED WITH ALL INCLUSIVE:

BREAKFAST

 

DINNER A LA CARTE

El Patron
(VDA, buffet, a la carte)

7 am to12 pm

 

El Patron (VDA)

6 pm to 10 pm

Bella California(VDP)

7 am to 11:30 am

 

Neptune Seafood
(VDA) (Dress Code)*

6 pm to 11 pm

Room Service(VDA)

7 am to 12 pm

 

South American Grill (VDA)

6 pm to 10 pm

SNACKS & LUNCH

 

Room Service(VDA)

6 pm to 10 pm

Taco Bar(VDA)

12 pm to 6 pm

 

Bella California (VDP)

6 pm to 10:30 pm

El Bucanero(VDA)

12 pm to 6 pm

 

Pizza Bar (VDP)

11:30 am to 10 pm

Room Service (VDA)

12 pm to 6 pm

Taco Bar (VDP)

12 pm to 9 pm

Bella California (VDP)

12 pm to 5 pm

 

DINNER BUFFET THEME NIGHTS AT VILLA DEL PALMAR

Pizza Bar (VDP)

11:30 am to 10 pm

 

Monday -Mexican Fiesta & Show

6 pm to 9 pm

Taco Bar (VDP)

12 pm to 9 pm

 

Tuesday -Broadway Night Show

6 pm to 9 pm

Sports Bar (VDP)

1 pm to 10:30 pm

 

Wednesday - Mamma Mia Show

6 pm to 9 pm

BARS

 

Thursday - Retro 60’s & 70’s Show

6 pm to 9 pm

El Bucanero Bar(VDA)

10 am to 10 pm

 

Friday - The American Way Show

6 pm to 9 pm

Sports Bar(VDP)

1 pm to 10:30 pm

 

Saturday - Dancing Around
 the World Show

6 pm to 9 pm

Neptune Lounge (VDA)

5 pm to 12 am

 

Sunday – Family Fun Night Show

6 pm to 9 pm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INTERNATIONAL BAR INCLUDED WITH ALL INCLUSIVE:

BEER & WINE

 

VODKA

BEER: Corona, Corona Light, Negra Modelo, Pacifico

 

Smirnoff, Stolichnaya, Absolut Blue, Absolut Mandarin, 

WINE: Antares Chardonnay, Sauvignon Blanc, Merlot

 

Absolut Citron, Absolut Vanilla, Absolut Peppar, Wyobrowa

Cabernet Sauvignon; Arduini Brut Sparkling Wine

 

BOURBON WHISKEY

APERTIFS

 

Jack Daniels, Jim Beam

Campari, Dubonnet, Martini & Rossi Vermouth

 

CANADIAN WHISKEY

TEQUILA

 

Canadian Club, Canadian Mist

Cazadores, Cuervo Especial, Don Julio, Herradura,

 

SCOTCH WHISKEY

Cuervo Tradicional, Jimador, Gran Jurado

 

Johnny Walker Red Label, Johnny Walker Black Label,

RUM

 

Chivas Regal, Buchanans, J&B, Ballantines, Passport

Bacardi Añejo,  White and Solera, Captain Morgan,

 

COGNAC

 Appleton White and Special, Amaral White, Malibu

 

Martell VSOP, Courvoisier

BRANDY

 

ANISE

Torres 10, Don Pedro, Presidente, Terry, Azteca de Oro

 

Chinchon Sweet, Chinchon Dry, Sambuca Vacari

GIN

 

CORDIALS

Beefeater, Tanqueray

 

Amaretto, Bailey’s, Crème de Menthe, Kahlua, Damiana

Villa Del Arco Restaurants & Bars

El Patron -Breakfast, Lunch & Dinner - Traditional Mexican Cuisine
Neptuno - Open nightly. Chef Stuart Roger combines classic French technique with casual Cabo flair to prepare seafood and other fresh dishes such as salad, chicken and roasted vegetables in this beautiful restaurant situated right on the water above Medano Beach. *Dress Code;

El Bucanero - Poolside Snack Bar
Taco Bar/American Grill - Poolside "make your own" Taco Bar (hard shell or hot griddle soft tortilla) during the day and American Grill from 5PM until closing
Pool and Beach Service - Attentive staff will provide pool and beach service for your food and beverage needs

Villa Del Palmar
Tortugas - Relax with a cerveza and today’s game in this casual sports bar. Reservations are not required
Bella California -  Italian Cuisine. Enjoy fresh roasted veggies, pizzas and fresh-from-the-sea ceviche in this stunning beachfront bistro.
Tropical Pool Taco Bar - Enjoy a never-ending array of grilled steak, chicken, fish and marinated pork tacos with salsas and garnishes in this main poolside area.
Pizza Bar - Wood Fired Pizza, Salads & Pasta
Pool and Beach Service - Attentive staff will provide pool and beach service for your food and beverage needs

Both resorts All Inclusive Meal Plan includes:

·
  National beverages with selected liquor, beer, cocktails, soft drinks and water 7AM-11PM
·
  Daily theme night show and buffet (reservations required)
·
 Tips and Gratuities
·  Room Service
·
  Non-motorized waters sports (kayaks, paddle boards, bogie boards, etc)
·
  Use of the gym & tennis clinics
·
  Daily live entertainment (see list above)
·  Daytime Beach & Pool Activities. Activities may include beach volleyball, aqua aerobics, ping-pong, beach soccer, beach horseshoes & volley ball, pool games, Spanish lessons, salsa making lessons and dancing lessons. Included activities subject to change.

Not included in the Meal Plan:

·
  In-room Bar
·
  Palmita Market, Deli and ice cream parlor
·
  Special events in the restaurants such as and Tequila tastings, Holidays specials, etc. 40% discount applies.
·
  Private Chef Service
·
  Special Items such as Kobe and Angus Beef, Lobster and Shrimp Dishes. 40% discount      applies
·
  Combination with other promotions
·  Kids Club Program and Baby sitting service
·
  All Wine, Sparkling wine, Champagne and Liquors by the bottle are available at a 35 % discount
·
  Take away of Food & Beverage items
·
  Restaurants & Bars at Villa La Estancia (La Parilla & La Casona)

IMPORTANT MEAL PLAN INFORMATION

Misuse of package results in cancellation without refund.

17. What is the Kids Club and how does it work?
Kids in Paradise is a fully supervised Kids Club to ensure that your children are occupied and safe, should you want some time for yourself. The resorts highly trained, child-certified staff provides age specific activities daily from 10:00 a.m. to 4:30 p.m. for children ages 4 to 12. Your reservations for Kids Club should be made 24 hours in advance. Contact our Resort Entertainment Office.

Half Day

$25.00 USD per child

Full Day
$40.00 USD
per child (Lunch and Snacks included)
(Check with Concierge for exact times and rates)

Per Hour $12.00 USD Per Child
Hourly rate has extra charge for Piñata, T-shirt, ceramic painting, etc
Hourly rate is the only option for children under 4 and/or for supervision outside of normal Kids Club hours


Hours of Operation:
Sunday – Saturday 10:00 AM - 4:30 PM 

Pool Games

Beach Games

Tie Dye T-Shirts

Face Painting

Arts & Crafts

Contests

Movie Time

Water Balloon Fights

Futbol Soccer

Pool Games

Beach Games

Tie Dye T-Shirts

Also provided are a variety of kid’s activities such as painting, movie time, and cooking classes near the pool from 11:00 am to 12:00 pm daily. These activities are free for children to participate in and all activities must have a total number of 4 participants for the activity to occur. These activities are for children only and parents do not need to supervise their children during these activities.

18. What is the Resort address?
Villa del Arco – Cabo San Lucas
Km 0.5 Camino Viejo a San Jose
Cabo San Lucas, BCS Mexico 23410
Tel. 0
11-52-624-145-7200
Fax 011-52-624-145-7201

 

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