FAQ's or Frequently Asked Questions and Policies
For transportation to and from the airport, please click on Airport Transportation.
1. Do you charge extra fees
in addition to your rates?
2. Your rates are the
best I've found by far...how do you do it?
3. Do you accept Credit Card payments?
4. Is Internet access available at Villa del
Arco?
5. Are there hair dryers in the Suites?
6. Is the water at Villa del
Arco safe to drink?
7. What's the electric current at Villa del
Arco?
8. Are passports required to visit Mexico?
9. What are the regulations for children under 18 years old traveling to Mexico?
10. Does Villa del Arco have an on-site nurse or Doctor?
11. Is tipping required at Villa del
Arco?
12. Are safe deposit boxes available?
13. How can I get more information about
Cabo San Lucas and the Los Cabos area?
14. I am also a timeshare owner at Villa
del Arco and have extra weeks.
Can I get more information about your rentals?
15. What are your policies regarding rentals?
16. What is the "All Inclusive" meal plan?
17. What is the Kids Club and how does it work?
18. What is the Resort address and phone/fax number?
1. Do you charge extra
fees in addition to your rates?
No, we do NOT charge typical resort fees. There is a
$35 charge for processing your reservation. We are timeshare owners at Villa del
Arco and we rent
out extra weeks. The rates we quote are what you pay. For
more information about us, please see our Contact Us page.
[Top]
The beautiful beach at Santa Maria Bay
2. Your rates are the
best I've found by far...how do you do it?
For nearly a decade now we've been helping guests just like
you save hundreds...sometimes thousands of dollars on their resort
accommodations. And although we are often confused with a direct
booking service like those you would find with a hotel, there are
significant differences. Unlike a booking service that has direct
access to the resort accommodations and books them to the general
public at market rates, our availability is made up of
timeshare owner weeks that the owners have chosen to rent rather
than use, and at a fraction of the regular resort rates. The rooms
aren't any different...the
only difference is the price you pay. You get the same
great accommodations you would through any other source, you'll
save thousands doing it, PLUS you will have unique advantages of
traveling as the guest of an owner, including the following...
- Full use of all resort amenities.
- Daily maid service is included.
- All rooms, regardless of who they are booked through, are
assigned at check-in. But as the guest of an owner, you'll have
priority over all other bookings with regards to view and
location.
- Personal advise! We live in Cabo part time. We provide our
guests with comprehensive restaurant reviews, insider information
and activities recommendations to help you save time and money and
get the most out of your vacation.
Your reservation through us is secured with a resort generated confirmation, which we email to you upon payment. [Top]
3. Do you accept credit card payments?
We accept VISA, MasterCard & Discover Card. [Top]
4. Is Internet access available at Villa del
Arco?
Yes, Wireless internet access will be available at a daily charge
of $10, plus tax. The weekly rate is $60, plus tax. There is also an internet cafe on site that
charges by the hour/half hour. [Top]
5. Are there hair dryers in the Suites?
Yes, each suite comes equipped with a hair dryer. [Top]
6. Is the water at Villa del
Arco safe to drink?
Yes. Villa del Arco will have its own water purification plant. The purified tap water flows through the
faucets in all the Suites. [Top]
7. What's the electric current at Villa del
Arco?
The electrical outlets are 120 V and 60 Hz. Both 2 and 3 prong plugs are OK to use. [Top]
8. Are passports required to visit Mexico?
U.S. citizens traveling to Canada, Mexico, the Caribbean, and
Bermuda who have applied for but not yet received passports can nevertheless
temporarily enter and depart from the United States by air with a government
issued photo identification and Department of State official proof of
application for a passport through September 30, 2007. Official proof of a U.S.
passport application is required and can be obtained at http://travel.state.gov/ .
Married women also need to take either
their marriage license or affidavit of same to verify their name change from the
name shown on the
birth certificate.
U.S. citizens boarding
flights to Mexico should be prepared to present one of these documents as proof
of U.S. citizenship, along with photo identification. Driver's permits, voter
registration cards, affidavits and similar documents are not sufficient to prove
citizenship for readmission into the United States. For complete information check
with your airline or visit the U.S. Department of State Website.
[Top]
9. What are the regulations for children under 18 years old traveling to Mexico?
IMPORTANT! If you are a lone parent or will be traveling with your children but without your spouse, or you are under 18 years old traveling alone, special paperwork is required.
• If you are a single parent, or if your spouse will not be traveling with you and your children for whatever reason, you must get a notarized letter from the absent parent, giving consent for the child or children to be traveling with one parent absent.
• If you are a widow or widower, you will need to write a letter to explain this and get it and a copy of the death certificate notarized. Carry both of these documents with you when you travel.
• If you are estranged from your spouse, and you are the legal guardian of your child/children, you can take a copy of the court order (original only, no copies) with you, and this will suffice to get into Mexico.
• If you are under 18 years old and want to travel to Mexico without your parents, you will need to carry with you a notarized letter of consent signed by both parents.
• For more information check with your airline or visit the
U.S. Department of State Website.
[Top]
10. Does Villa del Arco have an on-site nurse or Doctor?
There are several Doctor's clinics located close by the resort. [Top]
11. Is tipping required at Villa del
Arco?
Tips for resort staff are not required, but they work hard to make your stay a pleasant one and
gratuities are very much appreciated. [Top]
12. Are safe deposit boxes available?
Yes, each suite is equipped with a safe. [Top]
13. How can I get more information about
Cabo San Lucas and area?
Please go to our Contact Us page. [Top]
14. I am also a
timeshare owner at Villa del Arco and have extra weeks.
Can I get more information about your rentals?
Yes. For more information, please see our Contact Us page. [Top]
15. What are your policies regarding rentals?
• Guests may check-in to Villa del Arco any day of the week.
• Room occupancy beyond maximum allowed per suite subject to additional charge.
• Payment options: Travelers check, Personal/Business Check,
Cashier's/Registered Check or Money Order. We also accept VISA, MasterCard, &
Discover Card.
• Rental payments are required in full & in advance in order to hold a
reservation as active
• If reservation is changed, a re-booking fee will apply: $60.00 if 60 days or
more in advance; $120.00 if less than 60 days.
• Generally cancellations requested up to 7 days prior to arrival for
non-holiday reservations and 30 days for holiday reservations will be assessed a
$100 per person cancellation fee. Cancelled reservations within 7 days (and 30
days for holiday reservations) are subject to the $100 per person cancellation
fee and 2 days rental. Cancellation from arrival day and beyond or no-shows are
non refundable. Specific terms and conditions may vary based on each individual
reservation and room class and those terms and conditions will be spelled out
and will require your acknowledgement during the booking process prior to
acceptance of payment.
• Promotions occasionally made available such as complimentary breakfast, food and beverage coupons/credits,
etc and/or the all-inclusive meal plan option or package are the sole responsibility of the resort management to fulfill and subject
to their terms and conditions.
If you have questions or concerns about how
these promotions work, please ask prior to booking or check with the resort
directly.
• Policies are subject to change without notice and you are
encouraged to check back often for updates and review specific terms and
conditions when booking.
16. What is the "All Inclusive "
(AI) Meal
Plan?
The "All Inclusive" meal plan can be purchased at the resort at any time
or packaged with your accommodations. Below
you will find the most current information we have, but you should check with
the resort front desk directly for specifics as they control what is on the plan
and how it works. The plan may not include some items, like
specialty steaks and shrimp/lobster, premium liquors, etc but does offer discounts on these items.
Menu items included and not included in the meal plan are clearly designated on
menus. Specifics of the AI Meal Plan are subject to change and controlled by the
resort directly.
ALL- INCLUSIVE MEAL PLAN
Meal package - $89 per adult per day.
Kids 4-12 Half Price
Meal Plan Includes:
· Breakfast, lunch and dinner at all restaurants and bars at the
following restaurants:
Villa Del Arco
El Patron -Breakfast, Lunch & Dinner - Traditional Mexican Cuisine
El Faro - Sushi and Seafood Market
Bucanero - Poolside Snack Bar
Taco Bar/American Grill -
Poolside "make your own" Taco Bar (hard shell or hot griddle soft tortilla)
during the day and American Grill from 5PM until closing
Pool and Beach Service - Attentive staff will provide pool and beach service for
your food and beverage needs
Villa Del Palmar
Tortugas - International Cuisine
Bella California - Italian Cuisine
Tropical Pool Bar
Pizza Bar - Wood Fired Pizza, Salads & Pasta
Pool and Beach Service - Attentive staff will provide pool and beach service
for your food and beverage needs
· National beverages with selected liquor, beer, cocktails, soft
drinks and water 7AM-11PM
· Daily theme night show and buffet (reservations required)
· Tips
and Gratuities
· Non-motorized waters sports (kayaks, paddle boards, bogie boards,
etc)
· Use of the gym & tennis clinics
· Daily live entertainment. Example Theme Nights (themes may vary): Sunday – Remember
When Show (Seafood), Monday-Mexican Fiesta, Tuesday –Tango Night A La Carte
Steak House, Wednesday –Musical Show –Italian Food, Thursday –Beach Party- BBQ Buffett, Friday Karaoke Night –A La Carte, Saturday – Latin Show –Brasil Menu.
· Daytime Beach & Pool
Activities. Activities may include beach volleyball, aqua aerobics, ping-pong,
beach soccer, beach horseshoes & volley ball, pool games, Spanish lessons, salsa
making lessons and dancing lessons. Included activities subject to change.
Not included in the Meal Plan:
· In-room Bar and Room Service
· Palmita Market, Deli and ice cream parlor
· Special events in the restaurants such as
and Tequila tastings, Holidays specials, etc. 40% discount applies.
·
Private Chef Service
·
Special Items such as Kobe and Angus Beef, Lobster and Shrimp Dishes. 40%
discount applies
·
Combination with other promotions
·
Kids Club Program and Baby sitting service
· All
Wine, Sparkling wine, Champagne and Liquors by the bottle are available at a 35
% discount
· Take
away of Food & Beverage items
·
Restaurants & Bars at Villa La Estancia (La Parilla & La
Casona)
IMPORTANT MEAL PLAN INFORMATION
-
If you choose not
to pre-purchase the AI meal plan as part of your accommodations,
Meal Plan to be purchased for a minimum of 3 consecutive days. - Please advise service staff of your Meal Plan status before ordering.
-
Kindly be advised
that the public facilities such Pool, lounge chairs, Pool Bar and
Beach chairs at Villa La Estancia property are only for Villa La Estancia Owner and
Guests (No visitors allowed). - Bracelets must be worn visibly and shown at the time of any purchase.
-
All your checks
need to be signed whether the consumption is included or an extra
charge applies. Checks for extra charges will be marked as such and you will be
advised when ordering that an extra charge applies. - Any tips are very welcome and will be charged separately to your account.
-
Checks will be made
out per room and need to reflect the amount of people staying in
the room. Group or bulk orders as well as take away are not possible. -
The meal plan needs
to be purchased for all people staying in your room or party
including children above the age of 3 years (4–12 years 50% discount applies). -
Please note that we
reserve the right to refuse service to obviously intoxicated guests
and guests not observing house rules. - This package is non transferable.
- Packages cannot be cancelled or refunded.
- In case of loss of bracelets a penalty of 1 day will apply for reissue of a new bracelet.
Misuse of package results in cancellation without refund.
17. What is the Kids Club
and how does it work?
The Kids Club is available for children 4-8 years old
Half Day (9:00AM - 12:30PM or 12:30PM to 4:00PM )
$30.00 USD per child (Lunch included)
Full Day (9:00AM - 4:00PM)
$40.00 USD per child (Lunch and Snacks included)
Per Hour $15.00 USD Per Child
Hourly rate has extra charge for Piñata, T-shirt and ceramic painting
Hourly rate is the only option for children under 4 and/or for supervision
outside of normal Kids Club hours
18. What is the Resort
address?
Villa del Arco – Cabo San Lucas
Km 0.5 Camino Viejo a San Jose
Cabo San Lucas, BCS Mexico 23410
Tel. 011-52-624-145-7200
Fax 011-52-624-145-7201
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